Customer Service Team Lead

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• Manages the CS Front Office team to ensure all operational requirements are met
• Ensures all day-to-day customer related activities comply operational and current business standards
• Optimizes people, resources and technologies within the team to ensure compliance with the business standards
• Evaluates and improves regional CS Front Office performance, provides recommendations to enhance organizational performance
• Manages orders from creation to invoicing, including customer negotiations, export documentation, invoice disputes and customer complaints
• Ensures customer service teams operate in compliance with SHE regulations Systematically develops Teams and
• Talent in respective Customer Service organisation
• Ensure customer and sales interaction of CS team and lead projects&initiatives to drive efficiency and customer satisfaction

YOUR SKILLS

• Having a bachelor or master’s degree in engineering, Business Administration or a related field with a successful academic record
• Having Advanced Knowledge of Export Regulations and Process
• Minimum 6 years of experience in CS preferably within international organizations and experienced in export management.
• Excellent oral and written communication skills in English with the ability to interact effectively with all levels of management
• Advance knowledge MS Office applications
• Fully conversant in SAP (or similar) CS related transactions & reporting functions
• Excellent team leadership, coaching and people development skills, good motivator
• Effective communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

Henkel is an equal opportunity employer. We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.