At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.
Do you dare to make an impact?
YOUR ROLE
We are seeking an application support Specialist Master Data to join our team. As an Application Support Specialist you will be responsible for providing technical support to end-users of our software applications. You will be responsible for troubleshooting and resolving technical issues, providing first line support to end-users, collecting and validating enhancement suggestions and other ad hoc tasks.
Key Responsibilities:
- Perform daily activities, act as the main point of contact for stakeholders for authorization requests/access, collection enhancement requirements, and assisting users with system settings and downloads.
- Be the first point of contact for technical issues and resolve them with users and resolve them with IT department
- Monitor incidents and ensure timely communication with users regarding any issues and their resolution.
- Provide support at trainings from a technical perspective. • Independently or cooperatively validate enhancements during testing
- Ensure transparency on KPI tracking, status of key deliverables, and project milestones.
- Assist in regular SAP system cleanups
- Handle ad hoc requirements from business partners.
