Internship IT Service Operations Management

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

YOUR ROLE

• Our global IT Service Operations Management Team manages the major IT(IL) processes like incident & problem management as well as change and release IT requests & configuration management including its digitalized workflows on our ServiceNow ITSM application
• In cooperation with our Configuration Process Manager we have initiated the automated discovery of our IT configuration items (CIs) into our configuration management database (CMDB) in ServiceNow
• Active involvement into data clean up activities including its documentation. quantify known data issues in the CMDB (e.g. relations to retired CIs, stale CIs, orphaned CIs, duplicate CIs) and , follow up with data owners and cluster actions to be taken for cleanup
• We provide necessary instructions / trainings 

YOUR SKILLS 

• Student who has successfully passed first semesters in business-related studies, ideally focused on digital technologies, IT, business administration or similar background
• Very good written and spoken English skills, German is beneficial
• Firm knowledge of MS Office, IT documentation and IT process is appreciated
• Availability as of May for six months at our HQ in Düsseldorf

We offer you an attractive salary between € 800-1960 gross per month. The exact amount of the remuneration depends on the desired duration, the type of internship (voluntary or mandatory) and existing degrees.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.