China, Shanghai-Zhangjiang, Adhesive Technologies

Specialist Customer Service Front Office

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?


  • Job Purpose
  • 为公司内部/外部客户提供优质,满意的服务。
    Provide high quality and satisfactory service to internal/external customers.
  • 协助主管执行部门工作规范、工作流程及各项管理制度, 优化客户服务流程。
    Support Team Lead/Supervisor to implement and optimize standard process and rules.
  • 订单准时足量满足。
    Fulfill orders to meet OTIF.

  • Key Dimensions
  • 客户销售订单管理包括需求识别,确认,及跟踪执行。
    Identify, confirm and follow up customer orders on time.
  • 及时并妥善地处理客户的投诉,提供产品咨询。
    Handle customer/sales requests properly and promptly.
  • 协助销售/客户主管提供需要的信息及报告。
    Support Sales/CS leaders to provide necessary info. and reports. 

  • Principal Accountabilities
  • 负责处理客户订单,以及订单的跟踪,送货执行. 保证准时,准量的交付客户订单. 30%
  • 将销售,客户的需求信息及时准确地传递到后勤部门,并推动后勤部门以满足客户需求 20%
  • 与客户和销售沟通订单状况,及时回复客户与销售订单的状况。 15%
  • 协助办理其他相关商务流程事宜,并完成其他临时性工作和协作性工作. 15%
  • 能积极指导部门新同事的工作, 为主管提供并设计并优化客户服务各种流程. 10%


  • College Degree
  • 3-5 years Working Year
  • Fluent English

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, generation, disability, religion and sexual orientation.

JOB ID: 22035370
Contract & Job type: Full Time, Regular
Contact information for application-related questions: Henkel.GCN.Recruitment@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
Development opportunities
Development opportunities Corporate social responsibility programs
Corporate social responsibility programs Extensive leave policy
Extensive leave policy Well-being programs
Well-being programs Life insurance
Life insurance Medical insurance
Medical insurance Performance bonus / Incentives
Performance bonus / Incentives Tuition reimbursement
Tuition reimbursement On-site canteen (in some locations)